FAQ
Lab-Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds, also known as synthetic diamonds, are created in controlled laboratory environments using advanced technology. They possess the same physical, chemical, and optical properties as natural diamonds.
How are lab-grown diamonds different from natural diamonds?
While lab-grown diamonds share identical properties with natural diamonds, they are created in a laboratory rather than being mined from the Earth's crust. This makes them a more sustainable and ethical choice.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are real diamonds. They are composed of carbon atoms arranged in a crystal lattice structure, just like natural diamonds.
Do lab-grown diamonds have certifications?
Yes, lab-grown diamonds are certified by reputable gemological laboratories just like natural diamonds. These certifications provide assurance of the diamond's quality and authenticity.
Ordering and Shipping Information
How do I place an order?
To place an order, simply browse our collection, select your desired item, and add it to your cart. Proceed to checkout, where you'll enter your shipping and payment information to complete your purchase.
Do you offer free shipping?
Every order within the US ships free via USPS standard shipping. We strive to ensure prompt delivery, with all orders typically arriving within 2-5 business days from the purchase date. Options for overnight and 2-day delivery are available at an additional cost during cart checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer alternative payment methods such as Shop Pay
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 2-5 business days. You'll receive a tracking number via email once your order has shipped.
Returns and Exchanges
What is your return policy?
30-DAY MONEY BACK GUARANTEE:
We want you to love your purchase from Created Forever. If you're not completely satisfied, you can return it for a full refund, minus shipping and/or gift packaging charges, within 30 days from the shipping date.
Return Conditions:
- Eligibility: All items, including engraved products, are eligible for return.
- Item Condition: Returns must be in new and unworn condition.
- Promotional Items: Any promotional gifts received must also be returned.
Exceptions: Items that have been resized, updated, or repaired are not eligible for return.
Inspection and Refunds: Upon receiving your return, we'll inspect the items for wear or damage. If they meet our return conditions, we'll issue a refund to the original form of payment.
This policy is designed to offer you a seamless and risk-free shopping experience, giving you peace of mind when choosing Created Forever.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at hello@createdforever.ca within 30 days of receiving your order. We'll provide you with instructions on how to return your item and process your request promptly.